Guide to SpinnakerAbout Spinnaker SpiralSpiral Terms and Conditions

Spiral Terms and Conditions

We want to work with you in an open, practical way and wish to make clear our understandings with each other.

You are covered by these terms and conditions when you chose us to provide your software, development and support services.


Spiral Services

This Contract

1. This contract is the basis of your relationship with us. It sets out the terms which apply whenever we provide our services for you and it continues until either one of us gives notice of cancellation to the other.

We have written this contract in plain English to make it easy to read and we have used we for Spiral Web Solutions Limited and you for you, our customer.

In this contract the words service and services cover all goods and services of any kind that we provide and anything else we do. These terms form part of every contract you have with us.

Sometimes when we provide a particular service we will ask you to enter into an additional agreement for example when we provide: hosting, development or enhanced services. We will tell you when we do this.

If you have any questions about this contract or our services please let us know. You may email us or telephone. 



2. This clause 2 takes priority over all other clauses of these terms.
Acquiring Services For Purposes Other Than The Purposes Of A Business 
Certain laws (for example the Consumer Guarantees Act 1993 [New Zealand]), may apply to services we provide to you if, you are acquiring the services for purposes other than business purposes (for example for your household use). If those laws apply, all rights you have under them apply in addition to the rights set out in these terms and will not be reduced by them.


Our Promises to You

3. We promise to:

  • refer you to the right person;
  • respond to your requirement with speed and efficiency;
  • keep you informed of new services that become available.


Our Guarantees to You

4.  Whenever we provide our services to you, we guarantee to:

  • provide the services with care and skill;
  • make sure the services do everything we say they will do and everything you tell us you want them to do;
  • begin providing the services within a reasonable time or within any agreed time limit;
  • do our best to provide reliable services;
  • be available to fix any fault or disruption which occurs in the services.


Your Responsibilities

5.  Whenever we provide services to you, it is your responsibility to:

  • follow our directions about the use of our services;
  • use our services for lawful purposes and without annoying anyone else;
  • make sure all information you give us is correct and complete;
  • keep us protected against any legal action taken against us because of the receipt or use of our services by you or someone you are responsible for;
  • make sure anyone else who uses the services, or does anything relating to them, also meets these responsibilities.


Prices & Invoicing

Your Duties To Us
You agree to pay for the services we provide for you no matter who requests them from your organization unless you tell us that orders must be placed by certain named persons. You agree to pay the price for the services at the time you order them and if the services comply with your agreement with us then you will not have the right to refuse to pay for them.


Prices & Taxes
Our prices are stated in New Zealand dollars and exclude goods and services tax (gst). International orders will be charged at the exchange rate that applies on the day you order our services.

Under New Zealand law there is a 12.5% gst imposed on the price of all our services. This tax does not apply to services supplied directly overseas and will be deducted from this type of order.

You agree to keep us protected against any action taken against us because we have relied on incorrect information supplied by you. For example we do not charge you gst because you tell us the services are to be supplied directly overseas and the services are redirected to New Zealand.

If your services are delivered outside New Zealand then when services arrive in your country, all duties, tariffs and taxes, and other similar charges imposed by your government are your responsibility. You agree to keep us protected against any legal action taken against us for non-payment of these charges.


Method Of Payment
We require you to pay the price for services you order from us, by the 20th of the month following the date of invoice. Overdue accounts may attract penalty interest of 2% per month on the total overdue plus any collection fees.


Refusal To Supply Our Services

We Can Stop Delivery
If you do not pay us or meet any duties you have to us, we may refuse to deliver services you have ordered. We will always do our best to contact you before doing this.


Compensation & Liability

Your Ability To Ask For Compensation from Us
Apart from when certain laws apply and take priority, (for example the Consumer Guarantees Act (New Zealand) you agree that your rights to compensation are determined and limited by clauses 10, 11 and 12 of these terms.

11. Where we do not meet our responsibilities to you and you reasonably incur expenses as a result we will refund all or part of those expenses up to a maximum of our monthly charge for providing the affected service to you.


Exclusion of Our Liability
We have set out your right to claim compensation from us. Where this clause 12 applies we exclude all liability we may have to you. This exclusion also applies for the benefit of these people:

  • any company owned by us;
  • every officer, employee, contractor, agent and everyone else we or any company owned by us is responsible for;
  • anyone else we or any company owned by us gets to perform our duties under any agreement you have with us.

None of the people specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any contract you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise if it were not for this clause. This exclusion does not prevent you getting a court order requiring us to do anything we have agreed to do for you.


Limitation of Our Liability
We have excluded all other liability we or any of the people specified in clause 12 may have to you. If any of those people is ever liable to you and, for any reason, cannot rely on the exclusion of liability set out in clause 12, then this clause applies. Where this clause applies, the maximum combined amount the people specified above (together) will have to pay you and anyone else who uses the services we provide for you (together) is:

  • $500 for any event or for any series of related events
  • a total of $1000 in any 12 month period.



Information About You
During our relationship we will collect information about you from yourself and others.

Under the Privacy Act 1993 (New Zealand), we follow strict security procedures in storing and disclosing information about you, to prevent unauthorised access. Our security measures mean that we may request proof of identity before we disclose sensitive information to you.

You may decide whether to provide any information we seek from you. However, if you do not provide it, we may not be able to supply services to you.

You may ask to see information we hold about you and ask for any details that are wrong to be corrected.

We may hold the information and share it with our officers, employees, contractors and agents. This enables us and those other people to provide services to you, send you invoices and keep you informed of new services as they become available.


Intellectual Property Rights
During our relationship with you we may create designs, text, graphics etc for you. We can assign those rights to you on payment of your account.

All: software and source code created by us and incorporated in your website is our property unless we have agreed in writing otherwise. No part of this material may be reproduced without our written permission.

All: designs, text, graphics, marks, logos and the selection and arrangement of them, software, source code created by us and displayed on our website or displayed in any printed matter published by us is our property.


Law & Jurisdiction Applying To These Terms
.These terms continue to apply no matter where you live. This will be the case until the agreement is cancelled except to the extent clause 18 applies.

To the extent legally permitted:

  • these terms shall be governed by and interpreted so as to comply with, New Zealand law;
  • you submit to the non-exclusive jurisdiction of the New Zealand courts or at our option the courts in the country where you are resident or carry on business;
  • the Sale of Goods (United Nations Convention) Act 1994 [New Zealand] applies to anything done under these terms;
  • any dispute about these terms shall be resolved according to the Arbitration Act 1996 [New Zealand];


Sending Invoices Or Notices
We will send notices and invoices to the email address or last postal address you have given us.

You may send any notice to us by: emailing it to .

Please tell us if you change your email address or postal address.


Meeting Our Duties Through Agents
. We may have any Spiral-approved agent perform any part of our side of the agreement you have with us. If that occurs, each of those people and their officers, employees, contractors or agents shall have the benefit of any terms that confer benefits on us.


. You may transfer and have someone else perform your side of any agreement you have with us so long as you first get our written approval. We may assign and have someone else perform our side of any agreement you have with us.


More Than One Customer
All the people who acquire services from us and who you have told us are able to do so, are treated by us as people you are responsible for, under these terms and must meet all your duties under it.


Each Clause Separately Binding
Each clause of every agreement you have with us is separately binding.


Rights & Responsibilities That Continue
The cancelling of any agreement you have with us does not affect any rights and responsibilities which are intended to continue or come into force afterwards. 



27 September 2016 still current


Add your comment

E-Mail me when someone replies to this comment